Please read these terms and conditions of use (“Terms”) carefully before using the website located at https://www.claroadvisors.com or https://financialhoops.com (“Website”) or any of the information or services provided by Claro Advisors (collectively “Claro”, “we”, “our”, “us”) in connection with the Website. By using the Website, you acknowledge that you have read and understood these Terms and accept to be legally bound by them. If you do not accept and agree to these Terms, you are not an authorized user of the Website or any of the information or services provided by Claro in connection with the Website and should promptly terminate all use thereof. The terms “you” and “your” mean you and any entity you may represent in connection with the use of the Website. You may use your browser to download or print a copy of these Terms for your records.
Claro reserves the right to change, modify, add or remove portions of these Terms at any time for any reason. We suggest that you review these Terms periodically for changes. Such changes shall be effective immediately upon posting. You acknowledge that by accessing our website after we have posted changes to these Terms, you are agreeing to these Terms as modified.
These Terms were last updated on April 7, 2020.
This Website is intended to provide general information about Claro and its services. It is not intended to offer or deliver investment advice in any way. Information regarding investment services are provided solely to gain an understanding of our investment philosophy, our strategies and to be able to contact us for further information.
Market data, articles and other content on this Website are based on generally-available information and are believed to be reliable. Claro does not guarantee the accuracy of the information contained in this Website. The information is of a general nature and should not be construed as investment advice.
Please remember that it remains your responsibility to advise Claro, in writing, if there are any changes in your personal/financial situation or investment objectives for the purpose of reviewing/evaluating/revising our previous recommendations and/or services, if you would like to impose, add, or to modify any reasonable restrictions to our investment advisory services.
Claro will provide all prospective clients with a copy of our current Form ADV Part 2A (“Disclosure Brochure”) and the Brochure Supplement for each advisory person supporting a particular client. You may obtain a copy of these disclosures on the SEC website at http://adviserinfo.sec.gov or you may Contact Us to request a free copy via .pdf or hardcopy.
Claro often communicates with its clients and prospective clients through electronic mail (“email”) and other electronic means. Your privacy and security are very important to us. Claro makes every effort to ensure that email communications do not contain sensitive information. We remind our clients and others not to send Claro private information over email. If you have sensitive data to deliver, we can provide secure means for such delivery.
Claro emails may be subject to inspection by the Chief Compliance Officer (“CCO”) of Claro or the securities regulators.
If you have received an email from Claro in error, we ask that you contact the sender and destroy the email and its contents.
If you have any questions regarding our email policies, please Contact Us.
Claro will provide all prospective clients with a copy of our current Form ADV, Part 2 (“Brochure”) prior to commencing an Advisory relationship. Existing clients will receive a copy on an annual basis. However, at any time, you can view our current Form ADV, Part 2 (“Brochure”) on our website. In addition, you can Contact Us to request a hard copy.
Additional information about Claro and its advisory persons are available on the SEC’s website at www.adviserinfo.sec.gov.
If you have any questions regarding Compliance and Regulatory information, please Contact Us.
Summary of our Business Continuity Plan
Claro Advisors has a plan in place to quickly recover and resume business operations after any significant business disruption. Claro’s Business Continuity Plan addresses such important considerations as to how we safeguard our employees, protect the firm’s books and records, and allow our customers to continue to access and transact business in their accounts.
In developing our Business Continuity Plan, Claro has considered the impact of a significant business disruption on critical suppliers, contractors, banks, and counter-parties as well of the potential impact on our regulatory reporting obligations. Specific elements of Claro’s Business Continuity Plan include electronic data back- up and recovery; alternative access to all mission-critical technology systems; financial and operational assessments; alternative means of communicating with customers, employees, critical suppliers, and regulators; alternative physical location of employees; and assuring our customers prompt access to their funds and securities.
Claro’s Business Continuity Plan provides for the protection of critical client information and will permit us to resume operations as quickly as possible, given the scope and severity of the disruption. Our Custodian Bank, Fidelity Investments, backs up our important client records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by our Fund Administrator and Custodian Bank that its objective is to restore its own operations, complete existing transactions, and accept new transactions and payments within a reasonable period of time. Depending on the severity of the disruption, it is possible that client orders and requests for funds and securities could be delayed during this time. Your product sponsor also maintains records related to your investments and account holdings and backs up important records in accordance with its business continuity plan. For more information on your product sponsor’s contingency plan, please contact them directly at the telephone number provided on your statements.
Claro’s plan takes into account both internal and external business disruptions. Internal business disruptions affect only the firm’s ability to communicate and do business, such as a fire or loss electrical power in the office or building. In the event of an internal business disruption, the firm will use all efforts to continue to conduct business as usual by utilizing alternative communication methods (such as remote terminal access, cell phones, etc…). If business operations cannot reasonably be conducted at Claro’s current location, Claro has made arrangements for operations to continue at an alternate location. Regular operations will resume as soon as personnel can access the alternate site. External business disruptions are events that cause a wide-scale, regional disruption in essential services; prevent the operation of the securities markets or a number of firms, such as a terrorist attack or a natural disaster. In the event of such a disruption, Claro will make its best attempts to continue to conduct business as usual by moving operations to an alternative location outside the affected area and to keep its customers informed regarding relevant events to the best of its ability based on the circumstances.
In all cases, Claro will resume normal business operations as soon as it is able to do so, based on the type and the extent of the disrupting event. If the business disruption is so severe as to prevent us from remaining in business, our customers will have prompt access to their funds and securities.
In the event that you are unable to reach Claro Advisors at our main number, you may reach us or obtain more information as follows:
- You may call Claro at the following alternate telephone number: (617) 455-1902.
- You may send an e-mail to Claro via the firm’s contact page at www.claroadvisors.com/contact
- You may contact your custodian/product sponsor directly at the number listed on your most recent statement. If you do not have a copy of your statement, Fidelity may be reached at 800-544-6666.
Any questions regarding Claro’s Business Continuity Plan should be addressed to:
Jennifer Street, Chief Operating and Compliance Officer
Claro Advisors, LLC.
100 High St, Suite 950
Boston, MA 02110
Phone: (617) 379-3270
Mobile: (617) 455-1902
Fax: (617) 379-3270